returns and refunds policy
returns and refunds policy
returns and refunds policy
If you change your mind about your purchase, you may request a return within 14 days of receiving your order, subject to our return conditions. Items must be returned unused, unworn and in their original condition and packaging.
EARRINGS & HYGIENE
For hygiene reasons, earrings and other pierced jewellery may not be eligible for return once their sealed packaging has been opened, except where the item is faulty or where applicable consumer rights require otherwise.
DAMAGED OR INCORRECT ITEMS
If your order arrives damaged, defective or you receive the wrong item, please contact us as soon as possible through our
. Include your order number and, where possible, clear photos of the item so we can assist you.
HOW TO REQUEST A RETURN
To request a return, contact us through our
and provide your order number and the reason for your return. Please wait for return instructions before sending any item back.
REFUNDS
Once an eligible return has been received and inspected, approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
RETURN SHIPPING
Return shipping costs may be the customer’s responsibility for change-of-mind returns. If an item is faulty, damaged or incorrect, we will handle the matter in accordance with applicable consumer rights.
YOUR CONSUMER RIGHTS
Nothing in this policy affects your statutory rights under applicable consumer protection law.
NEED HELP?
If you have any questions about a return or refund, please contact us through our
and include your order number.